It seems that everyone has an opinion about Facebook's stated goal of being a force for good in the world. Feminists online have also raised questions about the company's unusually exclusive all-male Board of Directors and about mega-powerful COO Sheryl Sandberg's public calls for women to pull themselves up by their own bootstraps. Is a cultural phenomenon of historic proportion, what does the Facebook IPO mean with regard to gender?

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The seven-member Board of Directors is made up entirely of men, something Bloomberg points out is true of only 11% of the Fortune 500 overall. Angie Chang, Co-Founder & Editor-in-Chief of Women 2.0, an online community dedicated to women founding companies, writes:

The all-male board of Facebook makes you wonder why a company serving a user base of at least 50% half women has no female representation on the board. We told ourselves that women board directors can build value and bring win-win strategies to the table - let's #changetheratio here.

Bloomberg's Carol Hymowitz contrasts the all male membership of the board with Facebook's avowed social mission to empower the world and to Chief Operating Officer Sheryl Sandberg's powerful advocacy for women.

Facebook generally declines to comment on issues like this. It's typical of Silicon Valley's libertarian-leaning culture to believe that the best way to overcome injustices connected to gender, race, class and sexual orientation, are to ignore the existence of gender, race, class and sexual orientation. That approach may leave unresolved long-standing institutional, economic and cultural factors that stand in the way of equal opportunity and which cannot be overcome by society as a whole through the self interest and sheer force of will of people on the margins of power.

Sheryl Sandberg is the second most visible person at Facebook and will likely become a billionaire in the IPO. She's often said to be a prominent advocate of women in the workplace.

Doug Barry points out on Jezebel, though, that Sandberg's position is a very particular one: that women are fundamentally responsible for their own career development in corporate America and need to pull themselves up by their own bootstraps.

Sandberg is well known for her 2010 TED talk Why we have too few women leaders, which has been viewed more than 1 million times.

Sandberg's message is directed at the elite crowd gathered at TED and adresses women who are not gaining top power positions in the organizations they work at. She offers three primary pieces of advice. "One, sit at the table," by which she means give yourself the credit you deserve and aim high. "Two, make your partner a real partner," or make sure that heterosexual married couples contain parents with equal earning power and responsibility and that men are encouraged to take responsibility around the house. "And three, don't leave before you leave," in other words keep seizing new opportunities despite the possibility you might take time off to have a child.

Those are relatively conservative political admonitions that speak primarily to the problems experienced by the women in society who are already closest to power.

Barry writes on Jezebel:

Not only is Sandberg exceptionally smart, but, after graduating from Harvard Business School, she landed a job at the World Bank as the chief of staff first for Larry H. Summers then the Treasury Secretary. A job at Google followed before she joined Facebook in 2008, an opportunity that Sandberg was prescient enough to take full advantage of. If success really is preparation meeting opportunity, Sandberg was more than prepared for her chance at professional success, but some women believe that when she insists on aiming high, she's discounting the fact that her meteoric rise owes itself, at least in part, to some very favorable circumstances (including the fact that her husband, Daniel Goldberg, is a successful entrepreneur in his own right and the couple doesn't have to worry about finding child care for their two sons).

Barry quotes Sylvia Ann Hewlett, president of the Center for Talent Innovation and director for the Gender and Policy Program at Columbia University:

I'm a huge fan of her accomplishments and think she's a huge role model in some ways, but I think she's overly critical of women because she's almost implying that they don't have the juice, the chutzpah, to go for it...I think she's had a golden path herself, and perhaps does not more readily understand that the real struggles are not having children or ambition. Women are, in fact, fierce in their ambition, but they find that they're actually derailed by other things, like they don't have a sponsor in their life that helps them go for it.

That paragraph had a soft ending; there are far more unpleasant ways that many women are derailed than by a lack of a sponsor at work.

Courteney Martin, on one of the web's most respected feminist blogs, Feministing, says that while Sandberg's message to individual women is valuable, it is just one story.

In essence, her message is tantamount to The American Dream for the 21st century woman: the problem is not sexism or racism or classism, the problem is not pathetic work-family policy at the federal level, the problem is not collective. The problem is you. In the Gospel of Sandberg, individual women must find partners who will share the load and negotiate fiercely, overcome their own guilt about not being able to be fully present parents, and "lean in" to their careers despite the lack of structural or systemic supports that might make that feel even slightly safe or rewarding.

Reading this profile of Sandberg, I was reminded of Nigerian novelist, Chimamanda Ngozi Adichie's, incredible TED Talk, in which she talks about "the danger of the single story." She explains, "The single story creates stereotypes. And the problem with stereotypes is not that they are untrue, but that they are incomplete. They make one story become the only story."

I actually think that Sandberg is smart and has great intentions with her message that women need to dig deep and stick to their own dreams. I agree with her in many ways... This is part of the story. But it's not the whole story.

The rest of the story is better told by women who didn't grow up with lots of familial and social support, women who didn't go to Harvard, women who weren't mentored by Larry Summers, women with different definitions of success and leadership.

To look at the bright side, perhaps Facebook's social technology will itself help other women tell their stories and hear the stories of women other than the most privileged elite.

The world's largest communication network between people is taking a big financial step, it's infamously opportunistic with changing ideas of privacy and it's lead by an all-male board and a woman whose perspective on gender is likely applauded by conservatives around the world. That all seems important to discuss.

PR crises are nothing new. The field of crisis management originated with the environmental and industrial disasters of the 1980′s (Exxon Valdez, Tylenol). But they are more acute than ever thanks to social media. How a brand handles itself in a crisis is a far greater litmus test of what the brand stands for than any mission statement it writes or marketing plan it executes.

Most brands won’t face a PR disaster at the same scale of a sinking ship or rebuke from Senators. But every brand does face crisis: an ad that offends, a product malfunction, a spokesperson caught in an infidelity scandal.

Brand teams should spend time thinking about how they would handle a crisis, large or small. Marketers can’t plan for every single thing that could go wrong, but they should establish ground rules. And make sure that they have the right team in place. Waiting until a crisis happens is too late.

I like the perspective of Jason Fried, co-founder of 37signals. In an Inc. magazine column last year, he detailed how 37signals handled a product disaster, mainly by being human.

“I’ve been a customer of companies that don’t know how to respond to a crisis. These outfits don’t own up to the problem. They hedge, they tiptoe, they get their PR departments to issue abstract nonapology apologies.”

“People don’t judge you on the basis of your mistakes—they judge you on the manner in which you own up to them. In my experience, most companies do a terrible job of taking blame. They lob press releases. Or they apologize for the inconvenience. Resist that temptation and say you’re sorry like you’re apologizing to a friend. Be good—and your customers will be good right back to you.”

(Marketoonist Monday: I’m giving away a signed print of this week’s cartoon. Just share an insightful comment to this week’s post. I’ll pick one comment by 5:00 PST on Monday. Thanks!)

I've deliberately put myself in some hot water to demonstrate how I would do a technical SEO site audit in 1 hour to look for quick fixes, (and I've actually timed myself just to make it harder). For the pros out there, here's a look into a fellow SEO 's workflow; for the aspiring, here's a base set of checks you can do quickly.

I've got some lovely volunteers who have kindly allowed me to audit their sites to show you what can be done in as little as 60 minutes.

I'm specifically going to look for crawling, indexing and potential Panda threatening issues like:

1. Architecture (unnecessary redirection, orphaned pages, nofollow)
2. Indexing & Crawling (canonical, noindex, follow, nofollow, redirects, robots.txt, server errors)
3. Duplicate content & On page SEO (repeated text, pagination, parameter based, dupe/missing titles, h1s, etc..)

Don't worry if you're not technical, most of the tools and methods I'm going to use are very well documented around the web.

Let's meet our volunteers!

• http://cvcsports.com/
• http://www.webrevolve.com
• http://www.lexingtonlaw.com/

Here's what I'll be using to do this job:

1. SEOmoz toolbar - Make sure highlight nofollow links is turned on - so you can visibly diagnose crawl path restrictions
2. Screaming Frog Crawler - Full website crawl with Screaming Frog (User agent set to Googlebot) - Full user guide here
3. Chrome, and Firefox (FF will have Javascript, CSS disabled and User Agent as Googlebot) - To look for usability problems caused by CSS or Javascript
4. Google search queries - to check the index for issues like content duplication, dupe subdomains, penalties etc..

Here are other checks I've done, but left out in the interest of keeping it short:

1. Open Site Explorer - Download a back link report to see if you're missing out on links pointing to orphaned, 302 or incorrect URLs on your site. If you find people linking incorrectly, add some 301 rules on your site to harness that link juice
2. http://www.tomanthony.co.uk/tools/bulk-http-header-compare/ - Check if the site is redirecting Googlebot specifically 
3. http://spyonweb.com/ - Any other domains connected you should know about? Mainly for duplicate content
4. http://builtwith.com/ - Find out if the site is using Apache, IIS, PHP and you'll know which vulnerabilities to look for automatically
5. Check for hidden text, CSS display:none funniness, robots.txt blocked external JS files, hacked / orphaned pages

My essential reports before I dive in:

1. Full website crawl with Screaming Frog (User agent set to Googlebot)
2. A report of everything in Google's index using the site: (1000 results per query unfortunately - this is how I do it)

Down to business...

Architecture Issues

1) Important broken links

We'll always have broken links here and there, and in an ideal world they would all work. Just make sure for SEO & usability that important links (homepage) are always in good shape. The following broken link is on webrevolve homepage that should be pointing to their blog, but returns a 404. This is an important link because it's a great feature and I definitely do want to read more of their content.

Fix: Get in there and point that link to the correct page which is http://www.webrevolve.com/our-blog/

How did I find it: Screaming Frog > response codes report

2) Unnecessary Redirection

This happens a lot more than people like to believe. The problem is that when we 301 a page to a new home we often forget to correct the internal links pointing to the old page (the one with the 301 redirect). 

This page http://www.lexingtonlaw.com/credit-education/foreclosure.html 301 redirects to http://www.lexingtonlaw.com/credit-education/foreclosure-2.html

However, they still have internal links pointing to the old page.

• http://www.lexingtonlaw.com/credit-education/bankruptcy.html?linkid=bankruptcy
• http://www.lexingtonlaw.com/blog/category/credit-repair/page/10
• http://www.lexingtonlaw.com/credit-education/bankruptcy.html?select_state=1&linkid=selectstate
• http://www.lexingtonlaw.com/credit-education/collections.html

Fix: Get in that CMS and change the internal links to point to http://www.lexingtonlaw.com/credit-education/foreclosure-2.html

How did I find it: Screaming Frog > response codes report

3) Multiple subdomains - Canonicalizing the www or non-www version

One of the first basic principles of SEO, and there are still tons of legacy sites that are tragically splitting their link authority by not using redirecting the www to non-www or vice versa.

Sorry to pick on you CVSports :S

• http://cvcsports.com/
• http://www.cvcsports.com/

Oh, and a couple more have got their way into Google's index that you should remove too:

• http://smtp.cvcsports.com/
• http://pop.cvcsports.com/
• http://mx1.cvcsports.com/
• http://ww.cvcsports.com/
• http://www.buildyourjacket.com/
• http://buildyourjacket.com/

Basically, you have 7 copies of your site in the index..

Fix: I recommend using www.cvcsports.com as the main page, and you should use your htaccess file to create 301 redirects for all of these subdomains to the main www site.

How did I find it? Google query "site:cvcsports.com -www" (I also set my results number to 100 for check through the index quicker)

4) Keeping URL structure consistent - 

It's important to note that this only becomes a problem when external links are pointing to the wrong URLs. *Almost* every back link is precious, and we want to ensure that we get maximum value from each one. Except we can control how we get linked to; without www, with capitals, or trailing slashes for example. Short of contacting the webmaster to change it, we can always employ 301 redirects to harness as much value as possible. The one place this shouldn't happen is on your own site.

We all know that www.example.com/CAPITALS is different to www.example.com/captials when it comes to external link juice. As good SEOs we typically combat human error by having permanent redirect rules to enforce only one version of a URL (ex. forcing lowercase), which may cause unnecessary redirects if someone links in contradiction to redirects.

Here are some examples from our sites:

• http://www.lexingtonlaw.com/credit-education/rebuild-credit 301's to trailing slash version
• http://webrevolve.com/web-design-development/conversion-rate-optimisation/ Redirects to the www version

Fix: Determine your URL structure, should they all have trailing slashes, www, lowercase? Whatever you decide, be consistent and you can avoid future problems. Crawl your site, and fix these 

Indexing & Crawling

1) Check for Penalties

None of our volunteers have any immediately noticeable penalties, so we can just move on. This is a 2 second check that you must do before trying to nitpick at other issues.

How did I do it? Google search queries for exact homepage URL and brand name. If it doesn't show up, you'll have to investigate further.

2) Canonical, noindex, follow, nofollow, robots.txt

I always do this so I understand how clued up SEO-wise the developers are, and to gain more insight into the site. You wouldn't check for these tags in detail unless you had just cause (ex. A page that should be ranking isn't

I'm going to combine this section as it requires much more than just a quick look, especially on bigger sites. First and foremost check robots.txt and look through some of the blocked directories, try and determine why they are being blocked and which bots they are blocking them from. Next, get Screaming Frog in the mix as it's internal crawl report will automatically check each URL for Meta Data (noindex, header level nofollow & follow) and give you the canonical URL if there happens to be one.

If you're spot checking a site, the first thing you should do is understand what tags are in use and why they're using them.

Take Webrevolve for instance, they've chosen to NOINDEX,FOLLOW all of their blog author pages.

• http://www.webrevolve.com/author/tom/ 
• http://www.webrevolve.com/author/paul/

This is a guess but I think these pages don't provide much value, and are generally not worth seeing in search results. If these were valuable, traffic driving pages, I would suggest they remove NOINDEX but in this case I believe they've made the right choice.

They also implement self-serving canonical tags (yes I just made that up), basically each page will have a canonical tag that points to itself. I generally have no problem with this practice as it usually makes it easier for developers.

Example: http://www.webrevolve.com/our-work/websites/ecommerce/

3) Number of pages VS Number of pages indexed by Google

What we really want to know here is how many pages Google has indexed. There's 2 ways of doing this, using Google Webmaster Tools by submitting a sitemap you'll get stats back on how many URLs are actually in the index.

OR you can do it without having access but it's much less efficient. This is how I would check...

1. Run a Screaming Frog Crawl (make sure you obey robots.txt)
2. Do a site: query
3. Get the *almost never accurate* results number and compare them to total pages in crawl

If the numbers aren't close, like CVCSports (206 pages vs 469 in the index) you probably want to look into it further.

I can tell you right now that CVCSports has 206 pages (not counting those that have been blocked by robots.txt). Just by doing this quickly I can tell there's something funny going on and I need to look deeper.

Just to cut to the chase, CVCsports has multiple copies of the domain on subdomains which is causing this.

Fix: It varies. You could have complicated problems, or it might just be as easy as using canonical, noindex, or 301 redirects. Don't be tempted to block the unwanted pages by robots.txt as this will not remove pages from the index, and will only prevent these pages from being crawled.

redirects, robots.txt, server errors

Duplicate Content & On Page SEO

Google's Panda update was definitely a game changer, and it caused massive losses for some sites. One of the easiest ways of avoiding at least part of Panda's destructive path is to avoid all duplicate content on your site.

1) Parameter based duplication

URL parameters like search= or keyword= often cause duplication unintentionally. Here's some examples:

• http://www.lexingtonlaw.com/credit-repair-news/economic-and-credit-trends/mortgage-lenders-rejecting-more-applications.html
• http://www.lexingtonlaw.com/credit-repair-news/economic-and-credit-trends/mortgage-lenders-rejecting-more-applications.html?select_state=1&linkid=selectstate
• http://www.lexingtonlaw.com/credit-repair-news/credit-report-news/california-ruling-sets-off-credit-fraud-concerns.html
• http://www.lexingtonlaw.com/credit-repair-news/credit-report-news/california-ruling-sets-off-credit-fraud-concerns.html?select_state=1&linkid=selectstate
• http://www.lexingtonlaw.com/credit-repair-news/economic-and-credit-trends/one-third-dont-save-for-christmas.html
• http://www.lexingtonlaw.com/credit-repair-news/economic-and-credit-trends/one-third-dont-save-for-christmas.html?select_state=1&linkid=selectstate
• http://www.lexingtonlaw.com/credit-repair-news/economic-and-credit-trends/financial-issues-driving-many-families-to-double-triple-up.html
• http://www.lexingtonlaw.com/credit-repair-news/economic-and-credit-trends/financial-issues-driving-many-families-to-double-triple-up.html?select_state=1&linkid=selectstate

Fix: Again, it varies. If I was giving general advice I would say use clean links in the first place - depending on the complexity of the site you might consider 301s, canonical tags or even NOINDEX. Either way, just get rid of them !

How did I find it? Screaming Frog > Internal Crawl > Hash tag column

Basically, Screaming Frog will create a unique hexadecimal number based on source code. If you have matching hash tags, you have duplicate source code (exact dupe content). Once you have your crawl ready, use excel to filter it out (complete instructions here).

2) Duplicate Text content

Having the same text on multiple pages shouldn't be a crime, but post Panda it's better to avoid it completely. I hate to disappoint here, but there's no exact science to finding duplicate text content.

Sorry CVCSports, you're up again ;)

http://www.copyscape.com/?q=http%3A%2F%2Fwwww.cvcsports.com%2F

Don't worry, we've already addressed your issues above, just use 301 redirects to get rid of these copies

Fix: Write unique content as much as possible. Or be cheap and stick it in an image, that works too. 

How did I find it? I used http://www.copyscape.com, but you can also copy & paste text into Google search

3) Duplication caused by pagination

Page 1, Page 2, Page 3... You get the picture. Over time, sites can accumulate thousands if not millions of duplicate pages because of those nifty page links. I swear I've seen a site with 300 pages for one product page.

Our examples:

• http://cvcsports.com/blog?page=1
• http://cvcsports.com/blog?page=2

Are they being indexed? Yes.

Another example?

• http://www.lexingtonlaw.com/blog/page/23
• http://www.lexingtonlaw.com/blog/page/22

Are they being indexed? Yes.

Fix: General advice is to use the NOINDEX, FOLLOW directive. (This tells Google not to add this page to the index, but crawl through the page). An alternative might be to use the canonical tag but this all depends on the reason why pagination exists. For example, if you had a story that was separated across 3 pages, you definitely would want them all indexed. However, these example pages are pretty thin and *could* be considered as low quality for Google.

How did I find it? Screaming Frog > Internal links > Check for pagination parameters 

Open up the pages and you'll quickly determine if they are auto generated, thin pages. Once you know the pagination parameter or structure of the URL you can check Google's index like so: site:example.com inurl:page=

Time's up! There's so much more I wish I could do, but I was strict about the 1 hour time limit. A big thank you to the brave volunteers who put their sites forward for this post. There was one site that just didn't make the cut, mainly because they've done a great job technically, and, um, I couldn't find any technical faults.

Now it's time for the community to take some shots at me! 

• How did I do?
• What could I have done better? 
• Any super awesome tools I forgot?
• Any additional tips for the volunteer sites?

Thanks for reading, you can reach me on Twitter @dsottimano if want to chat and share your secrets ;)

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!

Skype was acquired by Microsoft in 2011 and a Skype client for Windows Phone had been promised by the end of last year. So far, Microsoft and its Skype unit have been quiet about the integration, but the Verge is reporting that company employees can now download a test version of Skype from the Windows Phone Marketplace.

Meanwhile, an internal Microsoft video that had been intended for executives at Nokia, is fueling more speculation about what features will be added to Windows Phone 8. Known by the codename Apollo, Windows Phone 8 is expected to be released sometime after the release of the Tango operating system, which is also expected at the Mobile Phone Congress.

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The video, obtained by the smartphone review site PocketNow, will have better integration with Microsoft desktop clients which should allow developers to reuse much of their code. While Windows Phone has been mostly lauded by crtics, a chief complaint has been a lack of apps.

Windows Phone 8 is also being upgraded to work on a wider range of hardware, and will include support for NFC radios.

Microsoft also said it expects 100,000 apps to be available for Windows Phone by the time Apollo is launched, which is currently rumored to be sometime in the fourth quarter.

"Overall, we're looking at a lot of changes and additions here, all of which seem designed to either bring Windows Phone in line with other platforms, feature-wise, or make it more closely identical to the desktop version of Windows," Evan Blass wrote on PocketNow. "It's probably safe to say that the jump from Mango/Tango to Apollo will be nearly as significant as the transition from Windows Mobile to Windows Phone, and this preview certainly gives us a lot to look forward to."

After the jump you'll find more of this week's top news stories on some of the key topics that are shaping the Web - Location, App Stores and Real-Time Web - plus highlights from some of our six channels. Read on for more.

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5 Signs of a Great User Experience

Great user experience is the result of thoughtful design. Richard explores 5 signs of great user experience, including examples from Path, Pinterest, Rdio and Fitbit. While he explains that great user experience isn't the deciding factor for success, it plays an important role and just may help a company gain initial attention and widespread adoption.

What Pinterest is Doing That Facebook Isn't

News of Facebook's IPO had many tongues wagging this week, but Alicia Eler focused on something Pinterest is doing that Facebook isn't: impacting purchases. While Facebook has tried to make social commerce work, Pinterest is delivering traffic that results in sales. Facebook conflates the social graph with the interest graph, and Alicia says that's a mistake.

Blogging Declines Across the Inc. 500

A new study indicates the number of corporate blogs amongst the Inc. 500 has significantly dropped in the past year. Conversely, the number has stayed virtually the same for the Fortune 500. Instead, of blogging, the Inc. 500 seems to be focusing on social media sites like Facebook, Twitter and LinkedIn.

From the comments:

Lorne Pike - "I can't help but feel that any conclusions being drawn about blogging having peaked because of one year's change are very premature. We know the Inc. 500 is a volatile and ever-changing group of companies. Many of the names on the list will change from one year to the next. How many of the companies that at first glance seem to have "stopped" blogging simply weren't on the list last year?

The chart also shows that just a year ago we saw a considerable rise. Should we have concluded from that that the best days for blogging were still ahead? Blogging has many benefits, as do the other channels shown. To me, while it may be an early sign of things to come, the numbers shown here are hardly a sign that blogging is dead or dying or even has a slight cold. It's just changing, like marketing always has and always will."

More Top Posts:

Amazon S3 Reports Staggering Growth in 2011

Amazon Web Services just reported jaw-dropping growth in the number of objects stored in Amazon S3 year over year.

"As of the end of 2011, there are 762 billion (762,000,000,000) objects in Amazon S3. We process over 500,000 requests per second for these objects at peak times," AWS Evangelist Jeff Bar wrote on the company's blog tonight. The company reported 262 billion objects in storage in Q4 of 2010. More

Anti-Patterns for Technical Leaders

What's the difference between a CTO and a vice-president of engineering (VPoE)? According to Jason Hoffman and Bryan Cantrill of Joyent, the lines are blurry. At the Monki Gras conference in London on February 1st, Hoffman (CTO) and Cantrill (VPoE), shared the stage and talked about the differences in their roles. More

How To Pimp Your LinkedIn Profile

I like using Twitter. I tolerate Facebook because I have to. And I'm on Google+ because everyone says I should be.

So that has left little time to give love to my profile on LinkedIn, which is, depending on how you look at it, either the biggest niche social network or the smallest of the big, all-encompassing social networks. Some people will tell you that sooner or later, all of our networking, social and professional, will be centrally located on Facebook. More

Red Hat Quietly Joins the OpenStack Effort

Word is that Red Hat refused to sign on to OpenStack when it was announced, because it didn't like the governance model. Red Hat also has its own cloud management software projects. But the company that once dismissed OpenStack seems to be coming around. Look closely at the OpenStack community and you'll find quite a few Red Hat engineers, including some that have become core contributors to OpenStack projects. More

How Lanyrd Uses HTML5 for a Great Mobile Web App

When it comes to HTML5 mobile Web app development, a lot of developers are waiting for a blue print of success to follow before jumping into the deep end. Sure, HTML5 mobile Web apps have the potential to change the entire mobile app ecosystem, but right now native apps are a tried and true channel that developers have come to trust. It will take several prominent and successful HTML5 mobile Web apps before the rest of the ecosystem jumps on the bandwagon. More

[Infographic] Google Apps Has Some Big Paying Clients

SaaS backup provider Backupify has recently examined its own customer sample to do some demographic profiling of Google Apps users. The results are somewhat intriguing, as you can see in the infographic below. If you remove .edu domains, Google Apps still has nearly 40% of all of its seats used by businesses with more than 10,000 employees. The company surveyed their customers who have at least 30 users. More

Twitter Upgrades Will Include Analytical Tools

Twitter will unveil a series of new tools in the next few months, including sophisticated analytical tools, according to Erica Anderson, Twitter's manager for news and journalism.

Anderson said the analytical tools will better help publishers track the reach of tweets sent through the microblogging service. She made her comments Saturday at Columbia University's social media weekend in New York. More

ReadWriteWeb Channels

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• How Social Sharing Changes What You Drink
• 3 Ways Social Media Can Put Enterprises at Risk
• Pentaho Opens Up Its Big Data Tools

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• Forrester Ranks Mobile Marketing Companies, Ignores the Brightest Startups

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• Amazon S3 Reports Staggering Growth in 2011
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• HP Cloud Services Goes Into Beta

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Let's add another mistake to that list: silence.

I'm not sure there's a force on earth that could have saved Susan G. Komen for the Cure from the social media firestorm that engulfed the organization this week. But lord knows their communications strategy didn't do them a lot of favors - starting with their initial silence.

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Whether the rationale is "Let's hope it blows over" or "We can't get internal consensus on a message, so let's not say anything" or "Legal suggests we shut up", silence does nothing to stop an online juggernaut from building. All it does is reinforce the impression of an organization's critics that it's out of touch with their concerns.

Back when the main communication vehicles were things like ads and news media, you could often take a good long time before pushing out a news release or sending a spokesperson out for a scrum. Not any more.

Two things can help if you find yourself in the Komen situation - especially if you need some time to gather the facts, reflect on your position and decide on your next move.

First, a crisis communication plan. Thinking about possible scenarios and developing a strategy for each one - including who responds, how and in what channel - means you don't have to do that thinking when your fight-or-flight mechanism is competing with your higher reasoning functions for attention.

And second, an honest temporizing response. Replying to people that you understand how important the issue is to them, and promising them a more complete response within a few hours or days, and then delivering on that promise with a sincere and direct reply, can give you and your colleagues the time to move beyond a reactive, defensive response to a more effective one.

What won't work is wishful thinking. Planning based on the assumption that nobody will notice what you've done - or that when they do, they'll give you the benefit of the doubt - is some of the best fuel a firestorm could ask for.

Find more fuel for your next social media firestorm at the complete Noise to Signal cartoon archive.

A new study suggests that people are more likely to give into the urge to check email and their Twitter account than they are to smoke cigarettes or drink alcohol. While the study headed by Wilhelm Hofmann of Chicago University's Booth Business School was limited in size, covering just 205 people between the ages of 18 and 85, it seems to confirm what many of us have suspected for years.

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"Desires for media may be comparatively harder to resist because of their high availability and also because it feels like it does not 'cost much' to engage in these activities, even though one wants to resist," Hofmann told the Guardian.

The study was primarily focused on willpower as opposed to addiction, and the moments when people were forced to resist urges to partake in an activity or deal with conflicting urges, such as the urge to sleep and the urge to stay out socializing. Sleep and sex generally trumped other urges, but checking media and work were generally put ahead of socializing and shopping urges.

"Modern life is a welter of assorted desires marked by frequent conflict and resistance, the latter with uneven success," Hofmann said.

The study found that resistance to all urges declined as the day wore on, and that people seem to do a better job of resisting the urge to smoke or drink than many may have thought, given the addictive nature of both.

"With cigarettes and alcohol there are more costs - long-term as well as monetary - and the opportunity may not always be the right one," Hofmann said. "So, even though giving in to media desires is certainly less consequential, the frequent use may still 'steal' a lot of people's time."

Photo courtesy of ShutterStock.

This post was originally in YouMoz, and was promoted to the main blog because it provides great value and interest to our community. The author's views are entirely his or her own and may not reflect the views of SEOmoz, Inc.

Analyzing keyword performance, discovering new keyword opportunities, and determining which keywords to focus efforts on can be painstaking when you have thousands of keywords to review. With keyword metrics coming from all over the place (Analytics, Adwords, Webmaster Tools, etc.), it’s challenging to analyze all the data in one place regularly without having to do a decent amount of manual data manipulation. In addition, dependent on your site’s business model, tying revenue metrics to keyword data is a whole other battle.

This post will walk you through a solution to these keyword analysis issues and provide some tips on how you can slice and dice your data in wonderful ways.

With Microsoft Excel, we can create a report with all the keyword data you will need, all in one place, and fairly easy to update on a weekly or monthly basis. Then with all this data we can easily categorize segments of it to more quickly determine the better performing sets of keywords.

What we will need to do is push Google Analytics, Webmaster Tools, Adwords, Ranking data, and Revenue data all into one excel spreadsheet. Then we will put it all together into one master report and one categorized pivot table report.

To start, you should be especially familiar with pivot tables, the Google Adwords API, the Google Analytics API, and keyword research of course. Utilizing these APIs and being consistent in the formatting of the data you put into your spreadsheet will make it easy to update. If you aren’t familiar with these tools, I have provided resources below and some steps to organizing this data.

Here are some resources for learning to use pivot tables in Excel:

Excel for SEO
Microsoft Pivot Table Overview

Now let’s go fetch that data.

I Got 99 Problems, But A Keyword Visit Ain't One

First off we need to get our keyword traffic metrics through the Google Analytics API. I suggest using Mikael Thuneberg’s GA Data Fetch spreadsheet. You can follow the instructions, read the how to guide, and download the file here.

Make sure to build off the GA data fetch file or a copy of it, as it has the proper VBA functions (the Visual Basic code that allows for the API to work) installed for API calls. Once you have your API token and the spreadsheet setup you can perform your first API call.

We will be using the more complex query to extract organic keyword visits for a specific date field and filter by the number of visits. The query I use for example, will output visits, average time on site, page views, and bounces for any keyword with 5 or more visits in the last 30 days. However, you can modify the parameters to your liking. To see what other metrics can be used, check out the Analytics API documentation.

Your Analytics data should look something like this:

Google Analytics data called through the API in Excel.

Now select the whole keyword column and create a pivot table of the keyword list in another sheet. In the adjacent column create a table where the cells equal the values in the pivot table column. Label this table “KeywordList” or whatever you like. We now have the keyword table to reference for extracting Adwords data.

Pivot tables don’t have the same referencing abilities as regular tables, so the table in column B is what you will reference in future steps.

To Be, Or Not To Be Searched, That Is The Question

Next up is pulling in search volumes for our keyword table. Thanks to the wonderful Richard Baxter, there are a couple articles on using and installing the Adwords API Plugin. One on SEOmoz and one on Seogadget.

I know the Adwords API access is a bit of an issue for some, so if you cannot use the API, utilize the Google Adwords Keyword Tool (gathering data from this tool will unfortunately require a lot more work).

In a new sheet, use the Adwords API array formula called “arrayGetAdWordsStats” to pull in the average and seasonal monthly search volumes for your keyword table. Your formula should look something like this:

=arrayGetAdWordsStats(KeywordList,”EXACT”,”US”,”WEB”)

You should now have 12 months of historical search volumes and averages for all your keywords.

Results from an Adwords API call usually look like this.

Note: If your keyword list is greater than 800 keywords, you will have to break out the list into a few separate tables just to perform API calls for those keywords. If this is the case, make sure to keep each array of search volumes aligned in the same columns.

The Impression That I Get

No API required here, Google’s Webmaster Tools provides a pretty easy way to download its search query data. If you open up the Search Queries report in Webmaster Tools there is an option to “download the table” at the bottom. Download the table for the same date range you used earlier and drop it into a new sheet.

The report downloaded from Webmaster Tools. Note the “-“ is used for zero values, in the yellow columns I simply cleaned that up with an IF statement.

Impressions, CTR, and Average Rank can now been added to our metrics.

If You Ain't First Page, You're Last

Since we all know how accurate average rank is from Webmaster Tools, let’s get some current rankings into this report .Grab your main keyword list from the spreadsheet and run rankings for them with your application of choice. I usually use Rank Tracker, but I am sure everyone has their own preference. Once you have your rankings drop it into a new sheet.

The More You Know

The number of metrics we can add to the report are limitless, but there comes a point where adding too many can create more work for updating the report or create analysis paralysis. The only other metric I suggest adding in is the SEOmoz Keyword Difficulty if you have a PRO account. Again this may be very time consuming to add for large numbers of keywords, hopefully you have an intern for that.

Mo Money Mo Metrics

Revenue data may come from different places dependent on how your business works, so I unfortunately don’t have a one stop solution to importing that data. However, most applications usually allow you to download that data to CSV or Excel. If you have Ecommerce enabled in Google Analytics, you can use the API to pull in this data. As long as you have some metrics to relate to your keyword such as Average Order Value or Conversion Rate, drop it in a new sheet and you will be good to go.

Some of you may be asking yourself what to do if your revenue data does not tie back to the keyword visit. This is where the categorization of keywords plays an extremely important part in this report. In this case, we want to create a bridge between the revenue data and keyword data. This can be done through categorizing your keywords into a category that relates back to a field in your revenue data. For example, you might be able to associate keywords with product names or landing pages. These products or landing pages would then become categories. Once you have determined what your categories will be, you can assign them to keywords in a new sheet that simply contains keywords in one column and the category tag in the other. You can learn more about keyword categorization here.

Categorizing the keywords above not only lets me group them to aggregate metrics for analysis, but it allows me to bridge the gap somewhat between the keywords and conversions in this example.

One Report To Rule Them All

Finally we have all the data; we just have to put it all together. Create a new sheet and pull in your master keyword list by using =NameOfTheTable, drag this down until you reach the last keyword on the list (paste values after if you want sorting capabilities). Now select your keywords and create a new table. In the columns next to the keywords all you have to do is a VLOOKUP of each metric you would like to add to your report. Once you fill in the first cell of each column, the column should automatically be added to the table and populate the other cells with the equation. Repeat this process until all your metrics are in this table.

There will also be a need to calculate some metrics such as the Bounce Rate or Conversion Rate if you pulled in revenue data. Those should be added in adjacent columns as well. Additionally, if you didn’t need to categorize your keywords earlier, I suggest categorizing them now in an adjacent column. When completed your master report should look something like this:

The master report.

Amazing. We have all the data in one place in a simple to sort and use table! Just wait…it gets better.

Pivotal Success

Now you may be wondering how this report can get any better. Two words my friends: Pivot Tables.

Creating a pivot table of your master report will allow you to segment your data in a number of ways that weren’t possible before. In the Pivot Table Field List, the Row Labels, Column Labels, and Values will define the layout of your report. What we first need to do is drag and drop the Category and Keyword fields into the Row Labels respectively. This will set your top level metrics to summarize at the Category level and allow you to drill down into each Category to see the associated keywords and their individual metrics.

Next you will want to start dragging your metrics into the Values section, which will automatically populate the Column Labels section with the Values field. As you add your metrics in, you can edit their names and the way they are aggregated. You will want to think carefully about how you will aggregate certain metrics so that viewing those summarized numbers at a Category level makes sense.

This shows you how best to setup your pivot table fields and their value settings.

For instance, I might summarize Impressions and Visits, but average CTR and Bounce Rate. Seeing the average CTR and Bounce Rate for a Category will allow me to narrow down which sets of keywords are performing better than others. Then looking at the total Impressions and Visits for those well performing categories will allow me to see where there might be a higher potential to increase traffic to my site. While this may not be an absolute rule to determine keyword focus, it is a good rule of thumb and can be a way to prioritize which ones to focus on.

Pivot table reports also allow you to add report filters, letting you filter out data by any metric or even multiple metrics. With this you could analyze keywords that only rank on the first page of SERPs using the current ranking as a filter. Hell, you could add a field to the master report calculating the number of words in each keyword phrase, then filter by that and bounce rate, giving you your well performing long tail keywords. Get creative, let loose, play with the metrics, you will be surprised at what kind of conclusions you can make about your site’s keyword traffic.

The final product.

Conclusion

Updating the report is simple. Rerun the API calls with the new date range, rerun your rankings for the new keyword list, and export the other reports you need with new date range. As long as you kept your formatting and equations the same, the rankings and other reports should be dropped into their respective sheets without having to change anything. The master report should automatically be updated once you update the keyword column and the pivot report should update once you hit refresh under the pivot table menu. That’s it!

Well I should probably stop talking now and let you get to your hours upon hours of keyword analysis fun. Hopefully this was informative enough to make building a report such as this fairly easy. I would love to hear your feedback and will gladly answer any questions or comments about the post below. If you have issues later on, you can always contact me via Twitter.

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On Jan 4, the "Shit Girls Say" meme was radically transformed. New York-based graphic designer & video blogger Franchesca Ramsey a.k.a. Chescaleigh unleashed "Shit White Girls Say to Black Girls", and it blew up the Internet. In the video, Ramsey plays her blonde-haired white friend who she portrays as curiously confused, and innocently ignorant. "Why isn't there a white entertainment television? The Jews were slaves too, and you don't hear us complaining all the time," Chescaleigh as-white-girl asks the camera. She portrays her friend as at times confused ("Is this racist?") other times annoyed. Overall, her white friend is completely unaware of fundamental cultural and racial differences between her and her black friend. It's these awkward moments that fuel the humor of this viral video.

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When Franchesca appeared on Anderson Cooper a few days after the video blew up, Cooper asked *the question* that mainstream media was dying to know: Is the video racist?

"I don't think that talking about ignorance is racist," Franchesca tells Cooper. "And like I said, I'm not labeling anyone racist because that would infer that the statements were saying someone was better than another race - and that's not what any of the statements are doing." Shortly after her Anderson Cooper appearance, Franchesca produced a sequel, "Shit White Girls Say to Black Girls Part 2."

Soon, more "Shit X Says to Y" versions of the meme began to appear. "Shit White Girls Say to Brown (Desi/Indian) Girls" features an Indian woman portraying her white girlfriend, who asks questions like "Do you want to go to 7-11? Oh oops, is that racist?" It is cutting, and points to some of the underlying racism that Indian-Americans experience regularly.

In "Shit White Guys Say to Asian Girls," actor/comedian Cindy Fang dresses in drag, playing a white dude and points out some of the obnoxious, arrogant statements that some white guys say to Asian women. "Sorry, I have a hard time telling Asians apart," she says, with a tone that conveys how the white guy she is portraying doesn't feel like trying to educate himself. He is blissful in his ignorance. And then, a blatantly racist statement: "Why do they call it Bangkok? They should call it Bang Pussy!!!" This video speaks to the painful sexism and racism that Asian women experience.

Of course, it's just comedy - and the talented Fang masterfully exaggerates these statements to hammer home the crass, yet serious joke. Moreso than "Shit White Girls Say to Black Girls," "Shit White Guys Say to Asian Girls" is doubly as biting, taking swipes at sex and race relations. It's almost as upsetting as "Shit Asian Girls Say", another version of the original "Shit Girls Say" meme.

In Latoya Peterson's blog post "Exploring the Problematic and Subversive Shit People Say [Meme-ology]" on Racialicious, she notes that it isn't until "Shit Black Gays Say" (and part 2) and "Shit Southern Gay Guys Say" that the viewer starts to see the performer's subjective interpretation of themselves.

"It's notable that these videos are the principals representing themselves (as opposed to someone else's interpretation of them), perhaps since these groups are still so invisible in the public eye that no one else but them could speak to their experience," writes Peterson.

How "Shit White Girls Say to Black Girls" Shifted the Conversation

"There's a way in which the meme format allows for a more granular renditions of identity than you often see in mass culture," says Professor Russo.

Chescaleigh's video shifted the focus from the narrator as subject to the narrator as a vehicle for social critique. Now X is saying something to Y. Previously, X was either speaking for themselves, or portraying the stereotypical subject, usually in drag.

"Do you know the guy at the liquor store? I mean, I assume you guys all know each other," says the Arab girl portraying her white friend in "Shit White Girls Say...to Arab Girls". "I've never met one of you before! I mean, I've seen Arabs on TV...on the news. Was 9/11 your fault?"

"Friendly Prejuidice"

Writing for The Guardian, Thea Lim points out that the statements in all of these videos imply a sort of "friendly prejudice":

What's friendly prejudice? The most common defence of racism is: "But I didn't intend to be racist." This response relies on the idea that if we didn't intend to offend someone, then their feelings can't possibly be hurt. The Shit X Says to Y videos are delightfully validating because they show that those with the genuinely lovely intentions of being your friend and seeking commonality with you can still be rude and hurtful.

A commenter on the NPR story that questioned if Franchesca's video was "racist" tried the good ol' "role reversal" trick (that always fails), which attempts to deny the existence of white privilege. "If the roles were reversed...Jesse [Jackson] & [Al] Sharpton, would be involved, lawsuits filed, perhaps riots...". Says Lim:

The reason why relationships between white and non-white people, or straight people and gay people are fraught, is because of our history - long gone, recent or ongoing. Racist, homophobic or simply thoughtless comments are insulting not just in and of themselves, but because they are a bilious reminder of the times when straight, white people have dehumanised and denied other groups their human rights. Of course, non-white and gay people can say nasty or even prejudicial things to white and straight people, but those things don't deliver the sting that comes from decades of being on the wrong end of an unequal relationship.

Where Do We Go From Here?

I have watched my friends react to these videos with anger and sadness. I have seen others shout "That's me! That totally happened to me." Everyone is entitled to their own opinion. The most important aspect of these videos, however, is that people are actually reacting to them. They're easy conversation starters, a segway into sharing experiences past and present.

Looking at our own biased perspectives and cultural baggage is not easy, but it is necessary. The "Shit X Says to Y" iteration of the "Shit People Say" meme forces viewers to actually think about what they've said to their friends, and what their friends say to them. Humor helps us in those strange, uncomfortable moments.

But are we ready to deal with this?

In her post on Racialicous, Peterson points out that, still, "Shit Girls Say" and "Shit Black Girls Say" received a lot more views than their "Shit X Says to Y" social commentary videos. "Maybe that's because, as a culture, we are accustomed to laughing at stereotypes," writes Peterson, "but we aren't prepared to unpack how we perpetuate them."

After a few weeks of Internet madness, the noise died down. By the end of January, conversations about this meme were starting to feel stale. So the Internet chilled out and went back to its usual, easy humor. I started seeing these videos on my Facebook news feed: "Shit New Yorkers Say," "Shit Chicagoans Say." But it's only a matter of time until the currents shift again.

Image via Chescaleigh's Facebook page.

With the rise of social TV and the first-ever 2,800-square-foot social media command center, fans who have trekked down to Indianapolis and people at Super Bowl parties across the country can now opt to have a super-connected experience.

This marks the first time that the NFL has partnered with a Super Bowl host city. Like a Midwestern truck stop that's got a restaurant, convenience store, bathrooms, random coin-operated claw games (that you can't ever win) and gas, the Super Bowl social media command center seeks to be all things to all football fans. Receive mobile updates about navigating the city. The Super Bowl Social Media Command center will answer your Twitter (@superbowl2012) and Facebook questions. Follow the blog here. It's the customer service center of your Friday Night Lights dreams.

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Tons of fans are already busy on social media. According to research from Nielsen and NM Incite, a Nielsen/McKinsey company, the Patriots' website is beating the Giants' website in terms of unique visitors. Giants fans, however, tend to spend more time on their team's site - and they also view more pages. Giants fans are also talking more on social media about their quarterback, Tom Brady.

The Super Bowl is a Social TV Event

Various social TV apps are already available for Facebook. Entertainment social network GetGlue gives users an opportunity to check-in to sports events. ConnecTV is another free social platform that serves as a "second screen," which means users can talk to friends while watching the Super Bowl. Users can sync shows, and then watch them with their friends while chatting in real-time.

The Super Bowl seems to be making up for the lack of social media at the London 2012 Olympics. In fact, not one of the Olympic volunteers can make a comment about the games without permission, according to Sysomos. At Super Bowl 2012, expect the exact opposite.

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My son discovered Flickr today from Paul Mayne on Vimeo.